Job Profile:ย Voice and Non-Voice
Degree Required: B.Sc/ B.Com/BBA
Batch Eligible: 2022
Experience Required: Freshers
Salary/ CTC: 3 Lakhs/annum
Work Location: Pune
Job Overview
ยท Developing long-term relationships with clients through managing and interpreting their requirements.
ยท Identify and assess customers needs to achieve satisfaction
ยท Build sustainable relationships and trust with customer accounts through open and interactive communication
ยท Follow communication procedures, guidelines, and policies
ยท Take the extra mile to engage with customers
ยท Strong telephony etiquettes (verbal & active listening skills)
ยท Customer orientation and ability to adapt/respond to different types of changes
ยท Excellent communication skills.
ยท Ability to multi-task, prioritize, and manage time effectively
ยท Identifying and assessing customers needs to achieve satisfaction.
ยท Flexible, adaptable, proactive and self-motivated
ยท Candidates with good knowledge of Internet Application, MS-Word and MS-Excel will have an added advantage
ยท Willing to work in different time zones/ late night shifts
ยท Adherence to quality and compliance guidelines
ยท Ability to take quick decisions and respond to Customer inquiries
ยท Able to work in 24/7 environment
Looking for:
ยท Degree Graduates from commerce & science background (B. Com/B.Sc./BBA)
ยท 60% aggregate throughout academics
ยท Flexible for Night shifts
What we offer:
ยท INR 3.00 lacs CTC (includes 12% variable component which will be paid as a lumpsum in April every year)
ยท Shift Allowance
ยท Insurance coverage of 5 lacs for Self and dependents (Can be increased up to 20 lacs)
ยท Transport facility
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