Anthology International Recruitment:-
Anthology International is hiring candidates for the role of Associate Support Analyst for the Bangalore, India location. The complete details about Anthology International Recruitment are as follows.
Company Name:- Anthology International Job Position:- Associate Support AnalystJob Location:- Bangalore, India
Salary Package:- As per Company Standards
Job Req:- 1800
Required skills Qualifications:-- Bachelor s degree
- Exceptional English listening, written, and oral communication skills
- Freshers with 0 Years of experience. Client facing call center, help desk or technical support environment or equivalent consulting experience
- Strong knowledge of system and database administration principles
- Knowledge of Oracle and MS SQL*Server Database including troubleshooting, configuration, maintenance, and tuning
- Understanding of Internet application technologies including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
- Experience in a self-directed work environment
- Demonstrated ability to research and resolve problems using a variety of resources and tools
Primary responsibilities will include:-
- Managing resolution of technical issues for a distinct set of clients. Clients are system administrators who provide mission critical services via Anthology e-Learning applications to students and faculty at a wide variety of learning institutions
- Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products
- Providing excellent client management inclusive of excellent communications, responsive follow-through, and advocacy for client issues within internal departments. The CSS will analyze trends associated with the assigned customer base and report potential areas of risk or reward to Product Support Management. Success criteria are highly focused on customer satisfaction levels
- Prioritizing numerous issues of varying severity, and effectively manages the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both client and appropriate Anthology employees of status of all issues on a timely basis
- Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers and Developers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
- Analyzing technical trends with Anthology solutions and provide appropriate feedback to Engineering Services and Product Support management
Anthology International Recruitment Application Process:-
Apply In Below Link
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