Aptean has announced a job notification for the post of Customer Support Analyst. A student from various disciplines can apply for Aptean Off Campus Drive 2022. Interested and eligible candidates can read more details below
Aptean Off Campus Drive 2022:
|Post Name||Customer Support Analyst|
Wipro is hiring candidates for the post of Quality Leader.
→Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up.
→The goal is to delight customers by providing timely resolution to their technical and application problems.
→Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
→The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
→Isolate and provide resolution to customer issues or qualify them for further assistance from RD or other functions.
→Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
→Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
→B.E / B.Tech / M.E / M.Tech / MCA / B.Sc M.Sc
→2020, 2021 2022 Batch
→Excellent analytical and investigative skills in terms of approaching a problem.
→Quick to learn product and its functionalities, having an ERP background is an added advantage.
→Good business acumen.
→Should be able to explain technical procedures clearly to the customers.
→Excellent communication and interpersonal skills. Should be able to drive customer connections along with RD folks independently.
→Mandatory Technical skills include Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with visual studio, good understanding of windows operating system and IIS (Internet Information Server).
→Good logical skills, basic programming knowledge is an added advantage.
→Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
→Strong ability to work on multiple issues in a fast paced environment and should prioritize work accordingly to business processes.
→Meets established targets for customer satisfaction and other support KPIs, promote Knowledge Centered Support (KCS) methodology.
→Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
→Proficient with Microsoft Office Suite (Excel, Outlook, Word).
→Familiarity with Cloud technology basics is an added advantage.
→Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.
Aptean is one of the world’s leading providers of industry-specific software, enabling our customers to be Ready for What’s Next, Now. Our enterprise resource planning and supply chain solutions are uniquely designed to meet the needs of specialized manufacturers and distributors in over 20 industries, while our compliance solutions serve specific markets such as finance and life sciences. In total, Aptean’s solutions are used by over 6,500 customers around the world. With both cloud and on-premise deployment options, Aptean’s products, services, and unmatched expertise help businesses of all sizes to scale and succeed. Aptean is headquartered in Alpharetta, Georgia, a
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