Gartner is hiring for the role of Service Operations Associate!
Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization s most critical priorities.
Our unmatched combination of expert-led, practitioner-sourced, and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries â€” across all major functions, in every industry and enterprise size.
Company Name: Gartner
Work Location: Gurgaon
Job Profile: Service Operations Associate
Experience Required: Freshers
Degree Required: Any Graduates
Responsibilities of the Candidate:
→Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients
→Partner and enable services teams on client outreach operations
→Be responsible and accountable for driving web engagement, enabling event attendance, driving post-event engagement goals for 2-3 practices/1 BU in partnership with the service delivery team
→Be responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through events or the web actually happens
→Event registrations and confirmation invites/ customized event and web engagement campaigns or marketing newsletters
→Leverage research content and agenda to engage clients through reminders, follow-up campaigns from specialized marketing platforms in partnership with the Service Advisors team, Service CES and SDAs
→Send scheduling/ campaign outreaches through a campaign management tool
→Create validation trackers in google sheets/ excel, incorporating client details and inputs required by the services delivery associates for scheduling
→Improve the quality of processes & deliverables by establishing the right tracking mechanism
→Collaborate with internal teams and drive client scheduling to secure calls with all clients at the right frequency and help problem-solve to increase the show rate of clients
→Own stakeholder management, and relationship building with team members and with cross-functional units.
→Support on client list management to drive and implement initiatives leading to:
→Scheduling calls with 100% of the client base
→maximize acceptance of the invites and show the rate of the calls
→Maximize outreach efficiency i.e. convert a client to show up for R&P in the least number of outreaches
→Identify opportunities to replace manual processes with the right automation opportunity
→Implement and replicate process optimization initiative with support from senior members of the team
→Prepare weekly/ monthly reports on the performance of the initiatives for internal and external stakeholder consumption
→Science, Business/ Economics, Operations graduate with 0-3 years of experience in process management, and multi-team coordination management
→Excellent written, verbal communication skills with an ability to convey insights in a group meeting
→Intermediate excel skills
→Comfortable understanding data and working with large data points.
Apply Before the link Expires for Gartner is hiring for the role of Service Operations Associate!
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