HP Off Campus Recruitment:-
HP is hiring candidates for the role of Technical Support Representative CS Graduate for the Bangalore, Karnataka, India location. The complete details about HP Off Campus Recruitment are as follows.
Company Name:- HP Job Position:- Technical Support Representative CS GraduateJob Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job Category:- Services
Job ID:- 3093940
Job Posted Date:- April 28th, 2022Education and Experience Required:-
- High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
Knowledge and Skills:-
- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat, or similar.
- Familiarity with computer technology.
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
Responsibilities:-
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.
HP Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :-ย Click Hereย To Apply(Apply before the link expires)
Note: Only shortlisted candidates will receive the call letter for further rounds
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