Hexaware Off Campus Drive Details:
About Company: Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage.
Job Profile: Trainee- Infrastructure Management Support
Degree Required: B.Sc/ BCA
Batch Eligible: 2022
CTC: Rs 3 LPA
Work Location: Chennai, Mumbai, Pune, Noida
Event Location: Virtual Campus Hiring(Home)
Test Date: Will Be Informed Later
Eligibility Criteria for Hexaware Off Campus Drive:
→BSc (CS/IT/Electronics) & BCA-2022 Pass out
→60% or 6 CGPA and above throughout in 10th, 12th and Graduation No Live backlogs at the time of registration
→CTC & Stipend: 3LPA & 15k for 3 months stipend amount
→Service Agreement: 2yrs 2 Lakhs
Job Description for Hexaware Off Campus Drive
→Excellent verbal and written communication in English is must
→Should have basic knowledge on ITIL process and international Client handling over the phone and email
→Meet established service level metrics for call response, technical support and customer service
→Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
→Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
→Follow and complete IT Service desk opening and closing checklists
→Research and update knowledge base for solutions that can be used to
provide first call or contact resolution
→Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
→Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It s an optional) to troubleshoot and resolve end-users laptops, desktops.
→Provide follow-up service to End-users to ensure that service provided by
→Help Desk has addressed their needs in a timely and efficient manner
→Candidates should be open to work in 24*7 shifts environment.
→Candidates having more than 1 year of education gap are not eligible for this drive.
Candidates can apply for this position online by the following link as soon as possible. Shortlisted candidates will be updated on details of virtual assessments and interviews.
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