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Hexaware Off Campus Drive Hiring Freshers For TraineeSupport PositionApply Now

Hexaware Off Campus Drive Details:

About Company: Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage.

Job Profile: Trainee- Infrastructure Management Support

Degree Required: B.Sc/ BCA

Batch Eligible: 2022


Work Location: Chennai, Mumbai, Pune, Noida

Event Location: Virtual Campus Hiring(Home)

Test Date: Will Be Informed Later

Eligibility Criteria for Hexaware Off Campus Drive:

    BSc (CS/IT/Electronics) & BCA-2022 Pass out

    60% or 6 CGPA and above throughout in 10th, 12th and Graduation No Live backlogs at the time of registration

    CTC & Stipend: 3LPA & 15k for 3 months stipend amount

    Service Agreement: 2yrs 2 Lakhs

Job Description for Hexaware Off Campus Drive

    Excellent verbal and written communication in English is must

    Should have basic knowledge on ITIL process and international Client handling over the phone and email

    Meet established service level metrics for call response, technical support and customer service

    Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications

    Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution

    Follow and complete IT Service desk opening and closing checklists

    Research and update knowledge base for solutions that can be used to
    provide first call or contact resolution

    Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting

    Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It s an optional) to troubleshoot and resolve end-users laptops, desktops.

    Provide follow-up service to End-users to ensure that service provided by

    Help Desk has addressed their needs in a timely and efficient manner

    Candidates should be open to work in 24*7 shifts environment.

    Candidates having more than 1 year of education gap are not eligible for this drive.

Candidates can apply for this position online by the following link  as soon as possible. Shortlisted candidates will be updated on details of virtual assessments and interviews.

To Apply : Click here to Apply for Hexaware Off Campus Drive

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