Hexaware Technologies Off Campus Drive:-
Hexaware Technologies is hiring candidates for the role of Trainee – Infrastructure Management Support (IMS) for the Mumbai/Pune/Chennai Noida locations. The complete details about Hexaware Technologies Off Campus Drive are as follows.
Company Name:- Hexaware Technologies Job Position:- Trainee – Infrastructure Management Support (IMS)Job Locations:- Mumbai/Pune/Chennai Noida
Salary Package:- 3 LPA 15k for 3 months stipend amount
Job Type:- Full time
Target Batch:- 2022
Required Qualifications:-- BSc (CS/IT/Electronics) BCA
- Academic Criteria:
- 60% or 6 CGPA and above throughout in 10th, 12th, and Graduation
- No Live backlogs at the time of registration
Skills Required:-
- Excellent verbal and written communication in English is must
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It s an optional) to troubleshoot and resolve endusers laptops, desktops. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to work in 24*7 shifts environment
Application Deadline:- 21st July 2022 11:59 PM
Hexaware Technologies Off Campus Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here to Apply for This Job Before the Link Expired
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