Lowes Companies Freshers Recruitment For Associate Analyst Details:
About Company:
Lowe s Companies, Inc., often shortened to Lowe s, is an American retail company specializing in home improvement. Headquartered in Mooresville, North Carolina, the company operates a chain of retail stores in the United States and Canada.
Job Profile: Associate Analyst
Work Location : Bangalore
Salary : Not Disclosed
Experience Required: 0-3 Years
Degree Required : BE/B.Tech/BCA/BSC/ME/MTech
Job Description
→This position supports our After Sales Customer Support (ASCS) Team by handling the day to day requirements of campaign, project, and order related work to ensure a high level of quality execution to our end customers.
→This may include end to end responsibility for the success of assigned projects from project definition and scope to post job analysis and after order customer service.
→This role requires typically a “people person,” by nature, who has a hybrid of soft and hard skills required to master technology and manage customer relationships.
→The person should be driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations.
→The role also requires demonstrating superb communication, organization, and time management skills, and effectiveness to handle a number of diverse and complex problems at the same time.
→The role also focuses on handling store queries and working on accounting
Core Responsibilities:
→To answer queries from various internal teams and collaborate with the accounting team on queries.
→To write Standard Operating and Desktop procedures for various projects.
→Flexible to work through multiple diverse projects which require strong communication skills.
→To convert operations into a highly data-driven business to measure, analyze and optimize every aspect of our engagement with our customers
→To complement the Success Operations role, which builds new tools and processes to scale customer success management s everyday activities. Collaboration with third party entities.
→Maintain and develop customer success strategies and best practices, as well as customer support content
→Responsible to support service provider s team for campaign and project execution to ensure completion on time and in a manner that satisfies requirements, provides quality outcomes, and value.
→Support and maintain all corporate quality standards, policies, procedures and work instructions as outlined in the ASCS process documentation.
→Troubleshoot and resolve potential product vendor and service provider concerns; making decisions in the best interest of the Company and/or escalating issues as appropriate to the proper level of management.
→Support and maintain corporate quality standards, policies, practices and work instructions.
→Regular punctual attendance. Respectful and non-threatening treatment of others. All other duties as assigned.
→Ability to learn new skills as per the job requirement and provide innovative solutions to the requirements received
Years of Experience: 0-3 yrs of experience
Required Minimum Qualifications:
Bachelor s Degree, preferably in business
Primary Skills (must have)
→. Excellent written and verbal communication skills.
→. Effective interpersonal and customer facing skills.
→. Ability to prioritize and manage multiple tasks with sensitive deadlines.
→.. Ability to work independently and in a team environment.
→. Ability to handle tasks requiring attention to detail.
→. Aptitude to develop solid understanding of financial elements of the business.
→. Strong general computer skills including MS Office Suite.
→. Proven business acumen, judgment, and decision-making skills.
→. Professional appearance and demeanor
→. Open to learning new Tools, Applications, Softwares and Skills.
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