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Mastercard is hiring for the post of Production Support Engineer

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Mastercard is hiring for the post of Production Support Engineer!

About Company:

Mastercard Inc. is the second-largest payment-processing corporation worldwide. It offers a range of financial services. Its headquarters are in Purchase, New York.

Job Profile: Production Support Engineer

Company Name: Mastercard

Work Location: Online

Responsibilities of the Candidate:

Perform L1 Application Support services on a 24x7x365 basis

Email Based Alert Monitoring Initial response & triage of alerts using SOP

Validation of CRQ s using Alerts or Dashboards

Application Performance and Monitoring using Dashboards

Problem Ticket creations & follow-ups for Alerts reductions

Alerts/Volumetric reporting (Bi-weekly, Monthly)

Participation in TRT/Bridge calls for Critical alert resolution

Soft Skills & Situation Management over the phone call

Contribution in Knowledge Management create/update new or existing SOP

Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.

Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix

Requirements:

Bachelor s Degree or equivalent work experience.

Basic understanding of UNIX scripting

Experience on batch scheduling & Monitoring

Basic understanding of SQL/Oracle or any other relational database

Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)

Effective problem and troubleshooting skills

Knowledge of ITSM best practices

Effective written and verbal communication skills

Effective interpersonal skills

Apply Before the link Expires.

Apply Link- Click here to Apply

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Hi Visitor,

Mastercard have opening as ” Mastercard is hiring for the post of Production Support Engineer “ for jobseekers like you. You can find more detail about this opening at this page like job location, salary experience, and more important qualification, role and responsibility for this opening ” Mastercard is hiring for the post of Production Support Engineer “. So Here eWritingCafe IT Jobs opening page is back with with the new opportunity for you with Mastercard for jobseekers like you for the mention role and qualification. It opens door for you in various structural field and environment which could help you grab your star job and skill yourself.

If you like this latest job then share it with your friends and family members to appreciate our work and help others.


If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” Mastercard is hiring for the post of Production Support Engineer “. The page above contains the current opening in ” Mastercard “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding to applying link ahead as soon an possible as before given link get expired for this job ” Mastercard is hiring for the post of Production Support Engineer “. For more detail please visit the company job opening page and get the latest info about this opening and check your eligibility before apply for this job ” Mastercard is hiring for the post of Production Support Engineer “. company have all the right to take any decision for this opening. eWritingCafe compiled internet source and listing this opportunity for you.


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