PhonePe Off Campus Drive 2023 Hiring Freshers As Process Designer For All Graduates

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PhonePe Off Campus Drive 2023 Hiring Details:

About PhonePe

PhonePe Off Campus Drive 2023 HiringPhonePe is India s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

Job Profile: Process Designer

Work Location: Bangalore

Salary: Not Disclosed

Experience Required: 0 to 2 Years

Degree Required: Any Graduate

Job Description:

In Merchant experience, we are looking to reimagine how we think & design experiences for our merchants to make their interaction with PhonePe reliable, simple and effortless. Our interventions at every stage of the merchant journey will be aimed at engagement and retention manifested through great merchant experience.

The Role:

Pursue extensive ticket analysis, gather merchant insights and identify possible failure points for process which lead to issues and subsequent tickets.

Own end to end experience for merchant journey interactions by looking at current state, identifying opportunities for improvement and coordinating with stakeholders to improve experience in a scalable manner

Basis opportunities identified, look for ways for effective resolution of issues encountered. Design the end to end process to intake merchant issues, acknowledge and research to identify the root cause to eventually resolve it to closure.

Once established, automate the process by leveraging various communication and automation platforms. Structure and implement strategic reviews/metrics analysis/VOC analysis, and benchmark to optimize existing processes by deploying design thinking.

Drive stakeholder engagement across Product, Operations, Category and internal CX teams for all process and CX related requirements which help in better, faster resolution and merchant experience.

Drive process mapping, SOP documentation, BOT and IVR flow design while monitoring metrics and platform health.

Ideal Candidate:

Should be curious, deploy first principles thinking and question norms/as-is processes to ideate/create and lead new projects focused on customer experience, automation with a measurable business impact.

Should display structured problem-solving skills and use a systematic, disciplined and fact-based process to get RCAs and solve them.

Should be able to synthesize quantitative & qualitative data to derive subject matter expertise and provide relevant insights to stakeholders business teams, product and engineering leadership.

Have good interpersonal and communication skills. Be able to multitask and prioritize basis impact.

 Educational qualification & experience:

Education Graduate in any stream

Candidates with relevant experience of  1 to 2  years preferred

Apply Before the link Expires for PhonePe Off Campus Drive 2023 Hiring.

Apply Link- Click here to Apply for PhonePe Off Campus Drive 2023 Hiring

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Hi Visitor,

PhonePe has an opening as ” PhonePe Off Campus Drive 2023 Hiring Freshers As Process Designer For All Graduates “ for job seekers like you. You can find more details about this opening like job location, salary, experience, and more importantly qualifications, roles and responsibilities for this opening ” PhonePe Off Campus Drive 2023 Hiring Freshers As Process Designer For All Graduates “. So Here eWritingCafe IT Jobs opening page is back with a new opportunity for you with PhonePe for job seekers like you for the mentioned role and qualification. It opens the door for you in various structural fields and environments which could help you grab your star job and skill yourself.

If you like this latest job then share it with your friends and family members to appreciate our work and help others.


If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” PhonePe Off Campus Drive 2023 Hiring Freshers As Process Designer For All Graduates “. The page above contains the current opening in ” PhonePe “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding the application link as soon as possible as before the given link expires for this job ” PhonePe Off Campus Drive 2023 Hiring Freshers As Process Designer For All Graduates “. For more details please visit the company job opening page and get the latest info about this opening and check your eligibility before applying for this job ” PhonePe Off Campus Drive 2023 Hiring Freshers As Process Designer For All Graduates “. The company have all the right to take any decision for this opening. eWritingCafe compiled internet sources and listed this opportunity for you.


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