Sopra Steria Off Campus Hiring:-
Sopra Steria is hiring candidates for the role of BPS Process Associate (Blended Process- Customer service 1’B Role) for the Noida, India location. The complete details about Sopra Steria Off Campus Hiring are as follows.
Company Name:- Sopra Steria Job Position:- BPS Process Associate (Blended Process- Customer service 1’B Role)Job Location:- Noida, India
Salary Package:- As per Company Standards
Job Id:- NOI000CYW
Job Posted Date:- April 26th, 2022
Required Qualifications:-- Any Graduate Fresher with excellent communication skills (Both written spoken) or someone with an experience of 6 months to 2 years into voice/chat or blended role is eligible for this position.
Key Skills and requirements:-
- BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
- Adept in MS Office (XL/Word)
- Should have good Typing skills with accuracy as detailed below:
- Utilities requirement threshold: Minimum
- Speed (WPM): 20
- Accuracy (%): 90%
Job Role:-
- The purpose of this role is to provide an excellent customer service by answering incoming queries from customers.
- This role will report into the Customer Service Team leader and will require shift flexibility quality delivery.
Key Responsibilities:-
- Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
- Work actively as a team to achieve a top quartile position and performance is achieved consistently
- Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions
- Help to support our continuous improvement reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
- Ensure we are delivering a first class customer service through proactive communication resolution to customer queries
Note:- Immediate Joiners required
Sopra Steria Off Campus HiringApplication Process:-
Apply In Below Link
Apply Link :- Click Here to Apply This Job Before the Link Get Expired
Note: Only shortlisted candidates will receive the call letter for further rounds
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