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Sopra Steria Off Campus Hiring

Sopra Steria Off Campus Hiring:-

Sopra Steria is hiring candidates for the role of BPS Process Associate (Blended Process- Customer service 1’B Role) for the Noida, India location. The complete details about Sopra Steria Off Campus Hiring are as follows.

Company Name:- Sopra Steria

Job Position:- BPS Process Associate (Blended Process- Customer service 1’B Role)

Job Location:- Noida, India

Salary Package:- As per Company Standards

Job Id:- NOI000CYW

Job Posted Date:- April 26th, 2022

Required Qualifications:-

  1. Any Graduate Fresher with excellent communication skills (Both written spoken) or someone with an experience of 6 months to 2 years into voice/chat or blended role is eligible for this position.

Key Skills and requirements:-

  1. BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
  2. Adept in MS Office (XL/Word)
  3. Should have good Typing skills with accuracy as detailed below:
    1. Utilities requirement threshold: Minimum
    2. Speed (WPM): 20
    3. Accuracy (%): 90%

Job Role:-

  1. The purpose of this role is to provide an excellent customer service by answering incoming queries from customers.
  2. This role will report into the Customer Service Team leader and will require shift flexibility quality delivery.   

Key Responsibilities:-

  1. Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
  2. Work actively as a team to achieve a top quartile position and performance is achieved consistently
  3. Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions
  4. Help to support our continuous improvement   reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
  5. Ensure we are delivering a first class customer service through proactive communication resolution to customer queries

Note:- Immediate Joiners required

Sopra Steria Off Campus HiringApplication Process:-

Apply In Below Link

Note: Only shortlisted candidates will receive the call letter for further rounds

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