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Standard Chartered Recruitment | Fresher – 2 years


Standard Chartered Recruitment:-

Standard Chartered is hiring candidates for the role of Specialist CRU  (2200029568) for the Chennai, India location. The complete details about Standard Chartered Recruitment are as follows.

Company Name:- Standard Chartered

Job Position:- Specialist CRU  (2200029568)

Job Location:- Chennai, India

Salary Package:- As per Company Standards

Job Schedule:- Full-time

Employee Status:- Permanent

Job Posting Date:- 07th December 2022, 3:37:11 PM

Required Qualifications Skills:-

  1. Graduate
  2. Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
  3. Excellent communication skills in written and verbal English
  4. Basic computer skills
  5. Strong service / Sales / Collection orientation (as per the job role)
  6. Strong knowledge of bank s products services and willingness to learn new products
  7. Manage conflicts and solve problems
  8. Patient, Non-Confrontational, Resilient
  9. Positive, polite, cheerful and courteous
  10. Flexible to stretch and work across different calendar days and time zones in a week/month
  11. Age limit (please specify) if applicable.

Role Specific Competencies

  1. Clear communication skills (Verbal written)
  2. Ability to use positive language
  3. Effective listening Logical thinking
  4. Taking responsibilities and adaptability
  5. Time management

Key Roles and Responsibilities

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

  1. Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
  2. Sign up customers for value added services and digital education (if applicable)
  3. Tag the call type accurately as appropriate
  4. Give accurate information to customers on his queries / concerns
  5. Have high awareness levels on KYC and Anti-money laundering Policy
  6. Multi-skilled to handle both inbound and outbound calls (if applicable)
  7. Initiate and strive towards achieving set targets and service standards
  8. Probe identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
  9. Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
  10. Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable)
  11. Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
  12. Customer Data Confidentiality to be strictly adhered to
  13. Adherence to compliance with all applicable rules / regulations and group policies
  14.  Ensure KPI s (Key Performance Indicator) KRI s (Key Risk Indicator, eg proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement
  15. Follow up on delinquent accounts to negotiate for timely payments (if applicable)

Standard Chartered Recruitment Application Process:-

Apply In Below Link

Note: Only shortlisted candidates will receive the call letter for further rounds

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Hi Visitor,

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If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” Standard Chartered Recruitment | Fresher – 2 years “. The page above contains the current opening in ” Standard “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding to applying link ahead as soon an possible as before given link get expired for this job ” Standard Chartered Recruitment | Fresher – 2 years “. For more detail please visit the company job opening page and get the latest info about this opening and check your eligibility before apply for this job ” Standard Chartered Recruitment | Fresher – 2 years “. company have all the right to take any decision for this opening. eWritingCafe compiled internet source and listing this opportunity for you.

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