Unisys Recruitment Drive:-
Unisys is hiring candidates for the role of Service Desk Associate (International Voice Support) for the Bangalore, India location. The complete details about Unisys Recruitment Drive are as follows.Company Name:- Unisys Job Position:- Service Desk Associate (International Voice Support)
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
- Early Careers/Students
- Help Desk / IT Support
Job ID:- REQ536012Job Type:- Full time
Minimum Education Required:-
- A minimum qualification for any Non-Engineering Graduates (2019 and 2020 Batch)
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
- The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
- This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Unisys Recruitment Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here to Apply This Job Before the Link Get Expired
Note: Only shortlisted candidates will receive the call letter for further rounds
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