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Ravi Sundaram of 28 Civil Lines, Gwalior, bought a colour T.V. set from Messrs Ram Electronics, 14 Bazaar Marg, Gwalior a month ago. Now he finds that the sound is not clear and the picture changes to black and white from time to time. He writes a letter to the dealer complaining about the same and requesting him to attend it at the earliest. Write the letter.

Messrs Ram Electronics,

14 Bazaar Marg,

Gwalior,

Madhya Pradesh.


13th November 2001,


Ravi Sundaram,

28 Civil Lines,

Gwalior,

Madhya Pradesh.


Subject: Replying to Complaint regarding Product Defect.

Sir,

We have received your letter dated 26th August 2001 complaining about the defective Television.

We apologize for the inconvenience faced, as the products usually go through strict quality control to ensure that we don’t deliver faulty items to the customer. We assume that the item you received was from such a rejected lot. 

We kindly request you to give us 2-3 days to rectify the error and supply you with a newly manufactured item. We also incur any service Charges or freight charges on you.

With best wishes, we assure you of our best services in the future.

Sincerely,

Messrs Ram Electronics.

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