You are an official in the Indian Overseas Bank working in the accounts department. You have received a complaint from a customer that his bank transaction got cancelled while booking train tickets but his money got deducted from his bank account. Write an email to the reply of this query and resolve his issue. Hint:bank transaction cancelled, refund, contact, issue, sorry, inconvenience, policy, 3 to 4 days, auto-retrieval, worry, network issues
We have received a complaint from your side about your bank transaction being cancelled while booking train tickets and money getting deducted from the account
We are apologetic for the inconvenience caused. We have looked at your complaint and according to the policy, you will be receiving your money in 3 to 4 days in your account with the auto retrieval process.
You can reach out to us on our contact number for any further problems and worries.