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1 thought on “You are the Customer Service Officer at The Staples. Your customer had placed a bulk order for 100 Ruled Notebooks, 200 Gel Pens and 250 Box Files, of which only 50 Ruled Notebooks, 100 Ball Point Pens instead of the Gel Pens, have been delivered and the rest of the order is not delivered. Write an email to your customer Mrs. Emma Woodhouse, explaining the situation and providing a solution.”

  1. Hello, Mrs. Emma Woodhouse.
    Thank you for providing feedback on your interaction with our customer support department. I apologies for the problems you had with orders of 100 Ruled Notebooks, 200 Gel Pens and 250 Box Files. Our organization cherishes its consumers and strives to ensure that each encounter exceeds their expectations. I recognize that we did not fulfil this objective in this instance.
    I have listed rest of your orders and the orders will be delivered to your registered address within 3 to 4 business days.
    I apologize once more for your situation and hope you will enable us to put things right.
    Customer Service Representative, Staples.


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