You are the Customer Service Officer at The Staples. Your customer had placed a bulk order for 100 Ruled Notebooks, 200 Gel Pens and 250 Box Files, of which only 50 Ruled Notebooks, 100 Ball Point Pens instead of the Gel Pens, have been delivered and the rest of the order is not delivered. Write an email to your customer Mrs. Emma Woodhouse, explaining the situation and providing a solution.

Subject – Regarding the delay in the order

To Mrs Emma Woodhouse

This mail is regarding the delay on the bulk order you placed on 5th May 2021 of

1. Ruled Notebooks – 100pcs
2. Gel Pens – 200pcs 
3. Box Files – 250pcs

Out of which only a few items were delivered which were:

1. Ruled Notebooks – 50pcs
2. Ball Point Pens (in place of Gel Pens) – 100

The further item ordered is delayed because of the lockdown imposed because of COVID-19. The items will be delivered to you by the end of next week if it is okay with you otherwise the refund will be made from our end. 

We apologize for the delay and all the inconvenience caused.

With Regards

Customer Service Officer

(The Staples)

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