You are the Operations Manager of the company ABC who prints visiting cards. You got a bulk order from a regular customer for 10,000 visiting cards to be delivered in 3 days. because of some technical glitch, your printing machine stopped working and you cannot get the order ready. Since the customer is a regular one, you need to write a letter of apology to Mr. Amit Kumar, to express your regret for cancelling the order. Hint:acknowledge receipt , letter , reasons , canceling your purchase , misunderstanding , led , cancellation , the matter up with management , problem , does not occur , valued customers , satisfaction , primary concerns , Please accept our apology
We regret to inform you that we have to cancel your order for visiting cards due to unavoidable circumstances. We are absolutely apologetic and sorry for the problem.
You are one of the one of our valued and regular customers. But we are unable to print your order of 10000 visiting cards within the given deadline because there is some technical issue that has occurred in our firm. Our primary concern is not to do any compromise with the quality of our product. Hence we don’t want to create further problems as we have taken this decision with management permission to call off the order rather than give you a non satisfactory delivery. I hope you will understand our reason to do this and will cooperate with us in the future. Please please send us an acknowledge receipt of this mail.
Hope to do business with you again in the near future.