42Gears Mobility Systems Hiring | Support Engineer – Fresher / Experienced

42Gears Mobility Systems Hiring:-

42Gears Mobility Systems is hiring candidates for the role of Associate Support Engineer for the Bengaluru, Karnataka, India location. The complete details about 42Gears Mobility Systems Hiring are as follows.

Company Name:- 42Gears Mobility Systems Pvt Ltd

Job Position:- Associate Support Engineer

Job Locations:- Bengaluru, Karnataka, India

Salary Package:- As per Company Standards

Job Type:- Full Time

Required Qualifications Skills:-

1. Excellent verbal and written communication skills, with the ability to explain technical terms and concepts in simple terms to customers.
2. Strong interpersonal communication and customer service skills, particularly in high-stress situations.
3. Basic understanding of the software development life cycle and bug life cycle.
4. Strong understanding of all mobile device platforms and mobility terminology.
5. Knowledge of current mobile device trends in the market.
6. Flexibility to work in any 9-hour shift (day or night) 24/7.
7. Prior experience in supporting mobility products is advantageous.
8. Strong aptitude for quickly learning new technologies and technical concepts and understanding how to apply them in a customer-facing environment.
9. Logical approach to problem-solving.
10. Additional Mandatory Requirements
    1. Willingness to work in any 9-hour shift, including day or night, covering a 24/7 operation.
    2. Availability to work on the weekends.
    3. Ability to work from the office.

Job Description Responsibilities:-

42Gears is seeking an Associate Support Engineer with a strong desire to thrive in a dynamic, customer-centric environment. 42Gears is looking for a motivated and ambitious individual, whether early in their career or with some experience, who is prepared to take responsibility for customer issues and queries. The ideal candidate should be passionate about learning, contribute to a high-performance team, and provide excellent support.

1. Provide support to customers through various channels, including email, phone, chat, and remote tools.
2. Replicate customer issues on in-house devices and collaborate with the engineering team for resolution.
3. Ensure timely follow-up with customers, providing regular updates on reported issues.
4. Collaborate effectively with other teams as needed to address customer concerns.
5. Utilise internal technical expertise, including peers, mentors, knowledge bases, community forums, and other tools, to deliver effective solutions to customer issues.
6. Contribute to the creation of new knowledge base articles, documenting insights for future reference.
7. Actively participate in technical communications within the internal support team, sharing best practices, and staying informed about emerging technologies.
8. Focus on areas of technical specialisation and attend relevant technical training sessions.

42Gears Mobility Systems Hiring Application Process:-

Apply In Below Link

Apply Link:- Click Here to Apply for This Job Before the Link Expired

Note: Only shortlisted candidates will receive the call letter for further rounds