Subject: Suggested training areas for new-employee training.
Dear Mr Jenkins,
This is in response to the email in which you had asked about the training that should be provided to the recently hired employees. We should focus on training them on the following three themes:
- Company History: Everyone in the sales department needs to know the company history from the year of establishment to the highs and lows. They should know about the past owners of the company.
- Product Knowledge: A salesperson must have clear product knowledge about all the parts of the product- both hardware and software so that he can answer any question of the customer confidently.
- Communication with Customers: Every person in the sales department must have very good communication skills with the customers and be very convincing and approachable.
I hope these suggestions are useful to you and feel free if any clarifications or further discussions are required.
Regards
XYZ
(Sales Team)
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