You are an employee working in the ticket resolve section of a marketing company Zuper Sales and Design. You have got a ticket where a customer money got deducted twice the amount for the single product and he wants to know why it has happened and asking for the amount to be refunded back in his account. Write an email for the same providing the customer with the necessary information.
Hint:twice, amount, technical fault, apologize, money, account, refund, 24 to 48 hours, inconvenience, help, contact

Subject – Apology for the inconvenience

Dear Sir, 

We are deeply apologetic for the problem you faced regarding the money getting deducted twice the amount of a single product. It was a technical fault and we take the responsibility for the inconvenience it caused. 

Your money will be refunded in your account between 24 to 48 hours.

You can contact our help dial number if you further face any problem or can register your complaint on this mail itself. 

With Regards

Zuper Sales and Designs

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