ZoloStays Off Campus Hiring | Associate – Fresher

ZoloStays Off Campus Hiring:-

ZoloStays is hiring candidates for the role of Associate – Customer Delight for the Hyderabad, Telangana, India location. The complete details about ZoloStays Off Campus Hiring are as follows.

Company Name:- ZoloStays

Job Position:- Associate – Customer Delight

Job Location:- Hyderabad, Telangana, India

Salary Package:- As per Company standards

Required Qualifications Skills:-

1. Male candidates only
2. Strong written communication skills.
3. Excellent math and analytical abilities for data analysis and insights.
4. Customer-oriented mindset with a focus on problem-solving.
5. Detail-oriented with a commitment to maintaining accurate records.
6. Previous experience in non-voice customer support or a similar role is a plus.

Job Description Responsibilities:-

ZoloStays is seeking a dedicated and detail-oriented Customer Support (Non-Voice) Representative to provide exceptional support to our customers through various non-voice communication channels. This role will primarily focus on working with CRM systems, emails, ticketing, and requires a strong aptitude for math and calculations. Your responsibilities will include addressing service complaints and requests, handling grievances, analyzing customer data, and enhancing overall customer satisfaction.

1. CRM Management: Effectively utilize Customer Relationship Management (CRM) systems to access and update customer information, ensuring accurate and efficient service delivery.
2. Email and Ticketing Support: Respond to customer inquiries, complaints, and service requests through email and ticketing systems. Provide timely and professional responses to resolve issues and address customer needs.
3. Strong Analytical Skills: Utilize data analysis tools to extract valuable insights on grievance response times, trends, and specific customer requirements. Use data to drive continuous improvement in customer support processes.
4. Service Complaints and Requests: Handle service complaints and requests by thoroughly understanding customer problems and providing appropriate solutions. Ensure a high level of customer satisfaction through effective communication and issue resolution.
5. Grievance Handling: Effectively address customer grievances and escalations, demonstrating empathy and a commitment to resolving their issues promptly.
6. Cross-Team Collaboration: Collaborate with relevant teams to ensure all grievances are addressed within service level agreements (SLAs). Actively work with other departments to minimize future occurrences of similar grievances.
7. Customer Satisfaction Enhancement: Proactively identify opportunities to enhance the overall customer experience by addressing root causes of grievances and implementing preventive measures.
8. Documentation and Reporting: Maintain accurate records of customer grievances, resolutions, and follow-up actions. Generate detailed reports to track and monitor grievance handling performance, highlighting areas for improvement.

ZoloStays Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link:- Click Here to Apply for This Job Before the Link Expired

Note: Only shortlisted candidates will receive the call letter for further rounds