Standard Chartered Off Campus Drive | Executive – Fresher / Experienced

Standard Chartered Off Campus Drive:-

Standard Chartered is hiring candidates for the role of Client Care Executive – Multi Skill PSB for the Chennai, India location. The complete details about Standard Chartered Off Campus Drive are as follows.

Company Name:- Standard Chartered

Job Position:- Client Care Executive – Multi Skill PSB

Job Location:- Chennai, India

Salary Package:- As per Company Standards

Employee Status:- Permanent – Full-time

Job ID:- 2400000360

Required Qualifications Skills:-

1. Graduate
2. Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
3. Excellent communication skills in written and verbal English
4. Basic computer skills
5. Strong service / Sales / Collection orientation (as per the job role)
6. Strong knowledge of bank s products services and willingness to learn new products
7. Manage conflicts and solve problems
8. Patient, Non-Confrontational, Resilient
9. Positive, polite, cheerful and courteous
10. Flexible to stretch and work across different calendar days and time zones in a week/month
11. Age limit (please specify) if applicable.
12. Role Specific Technical Competencies: Communication skills

Job Description Responsibilities:-

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

1. Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
2. Sign up customers for value added services and digital education (if applicable)
3. Tag the call type accurately as appropriate
4. Give accurate information to customers on his queries / concerns
5. Have high awareness levels on KYC and Anti-money laundering Policy
6. Multi-skilled to handle both inbound and outbound calls (if applicable)
7. Initiate and strive towards achieving set targets and service standards
8. Probe identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
9. Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
10. Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable)
11. Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
12. Customer Data Confidentiality to be strictly adhered to
13. Adherence to compliance with all applicable rules / regulations and group policies
14. Ensure KPI s (Key Performance Indicator) KRI s (Key Risk Indicator, eg proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement
15. Follow up on delinquent accounts to negotiate for timely payments (if applicable)

Standard Chartered Off Campus Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here to Apply for This Job Before the Link Expired

Note: Only shortlisted candidates will receive the call letter for further rounds