Accenture Off Campus Drive:-
Accenture is hiring candidates for the role of Associate-Query Management for the Hyderabad location. The complete details about Accenture Off Campus Drive are as follows.Company Name:- Accenture Job Position:- Associate-Query Management
Job Location:- Hyderabad
Salary Package:- As per Company Standards
Job NO:- 152435Qualifications Required:- Any Graduation
Skill required:- Query Management – Service Desk Non-Voice Support
Years of Experience:- 0-1 years
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
- The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat
Roles and Responsibilities:-
Accenture is looking for individuals who have the following skillset: Adaptable and flexible
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Accenture Off Campus Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply
Note: Only shortlisted candidates will receive the call letter for further rounds
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