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Accenture Off Campus Drive | Experience: 0-1 year

Accenture Off Campus Drive:-

Accenture is hiring candidates for the role of Associate-Query Management for the Hyderabad location. The complete details about Accenture Off Campus Drive are as follows.

Company Name:- Accenture

Job Position:- Associate-Query Management

Job Location:- Hyderabad

Salary Package:- As per Company Standards

Job NO:- 152435

Qualifications Required:- Any Graduation

Skill required:- Query Management – Service Desk Non-Voice Support

Years of Experience:- 0-1 years

Job Description:-

  1. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
  2. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
  3. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
  4. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat

Roles and Responsibilities:-

Accenture is looking for individuals who have the following skillset: Adaptable and flexible

  1. In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  2. Your primary interaction is within your team and your direct supervisor
  3. You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  4. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  5. You will be working closely with project members to effectively deliver on the requirements
  6. You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Accenture Off Campus Drive Application Process:-

Apply In Below Link

Note: Only shortlisted candidates will receive the call letter for further rounds

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