British Council Off Campus Freshers Hiring Details:
Company Info:
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.
Job Title:GET Global Service Desk
Location:Noida, South Asia, IN
Company:Β British Council
Experience Required: Freshers
Purpose of job:
To deliver optimum customer service, take ownership in maintaining an excellent Technical and Customer Service experience.
Main opportunities/challenges for this roleΒ
Accountabilities, responsibilities and main duties:
→Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
→Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
→Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
→Navigate meticulously to research on required information using available resources/applications.
→Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
→Responsible for handling critical incidents.
→Ensure adherence to individual/ team s KPIs.
→Update required tools (CRM etc.) to record every customer interaction promptly.
Information Security
→Ensure and aware of the information security policies and comply with them
→Ensures that the team complies to ISO 27001 and IGA related requirements
→Send account opening requests effectively
→Disable accounts immediately for leavers and Absconders /on long leaves
→Provide security awareness and education to team
→Manage Records to ensure compliance to Freedom of information act
→Ensure incidents assigned to their Service Line are closed within SLAs
Qualifications
Any Graduate
Role specific knowledge and experience
→Basic Understanding Service Desk Operations,
→Proficient in relevant computer applications( MS Office)
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Hi Visitor,
British Council have opening as ” British Council Off Campus Freshers Hiring For GETGlobal Service Desk Role “ for jobseekers like you. You can find more detail about this opening at this page like job location, salary experience, and more important qualification, role and responsibility for this opening ” British Council Off Campus Freshers Hiring For GETGlobal Service Desk Role “. So Here eWritingCafe IT Jobs opening page is back with with the new opportunity for you with British Council for jobseekers like you for the mention role and qualification. It opens door for you in various structural field and environment which could help you grab your star job and skill yourself.
If you like this latest job then share it with your friends and family members to appreciate our work and help others.
If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” British Council Off Campus Freshers Hiring For GETGlobal Service Desk Role “. The page above contains the current opening in ” British Council “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding to applying link ahead as soon an possible as before given link get expired for this job ” British Council Off Campus Freshers Hiring For GETGlobal Service Desk Role “. For more detail please visit the company job opening page and get the latest info about this opening and check your eligibility before apply for this job ” British Council Off Campus Freshers Hiring For GETGlobal Service Desk Role “. company have all the right to take any decision for this opening. eWritingCafe compiled internet source and listing this opportunity for you.
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