CGI Off Campus Recruitment:-
CGI is hiring candidates for the role of Service Desk Technical Analyst for the Bangalore, Karnataka, India location. The complete details about CGI Off Campus Recruitment are as follows.
Company Name:- CGI Job Position:- Service Desk Technical AnalystJob Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job Category:- Service Desk / End User Services
Employment Type:- Full Time
Position ID:- J0622-1768Required Qualifications Skills:-
- Graduation is a must, any UG/PG degree.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax.
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel, etc.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Skills Required:-
- Communication (Oral/Written)
- Customer Service Support
- Problem Solving/DecisionMaking
Duties and responsibilities:-
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
CGI Off Campus RecruitmentApplication Process:-
Apply In Below Link
Apply Link :- Click Here to Apply for This Job Before the Link Expired
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