Capgemini Off Campus Hiring:-
Capgemini is hiring candidates for the role of Contact Support Group(CSG) for the Kolkata / Bangalore/ Pune locations. The complete details about Capgemini Off Campus Hiring are as follows.
Company Name:- Capgemini Job Position:- Contact Support Group(CSG)Job Locations:- Kolkata / Bangalore/ Pune
Salary Package:- INR 275,000.00 per Annum
Job Type:- Full-time
Application Deadline:- 10th November 2022, 11:59 PM
100% Assured Job Opportunity Program, Apply Now ( Last Few Seats Left )Required Qualifications Skills:-
- Candidates must have completed any 3-year graduation in 2021 2022
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
Job Description and Responsibilities:-
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed resolved), Keep customers informed on status etc
- Business intelligence use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery Its our service to the customer and delivering what is expected
- Customer Management How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP Our intelligent AI BOT which help to answer customer query saving SD customers time and effort on issue resolution. Also helps in making customer s experience better
- Service email retrieve How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Please Note:-
- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
Capgemini Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link :- Click Here to Apply for This Job Before the Link Expired
Note: Only shortlisted candidates will receive the call letter for further rounds
If you like this latest job then share it with your friends and family members to appreciate our work and help others.
Jobs By Batch
| 2020 Batch | 2019 Batch | 2018 Batch | 2024 Batch Internships |
| 2021 Batch | 2021 Batch Internships | 2020 Batch Internships | 2024 Batch |
| 2022 Batch | 2023 Batch | 2023 Batch Internships | 2022 Batch Internships |
!!! Check Job Openings at Your Favourite Location !!!
| Across India | Noida | Gurgaon | Chennai |
| Delhi/NCR | Bangalore | VIZAG | Pune |
| Mumbai | Lucknow | Kolkata | Jaipur |
| Indore | Guwahati | Coimbatore | Chandigarh |