Clinisys Off Campus Drive Hiring Freshers As Assoicate Support Engineer For BE BTech/BCA/MCA/ME/MTech

Clinisys Off Campus Drive Details:

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health.

Official Website: www.sunquestinfo.com

Job Profile: Associate Support Engineer

Experience Required: 0 1 year

Salary: Not Disclosed

Work Location: Kolkata

Job details

Skillset Requirements

→Exceptional comprehension skills, and ability to learn and contribute with minimal oversight a initiative-taker.

→Ability to think in abstract and quickly grasp the essence of the job at hand.

→Excellent written and verbal communication skills, including ability to comprehend and communicate information precisely and unambiguously.

→Strong analytical and critical thinking skills.

→Excellent attention to detail and follow-up.

→Good Interpersonal Skills, Initiative-taking and flexible.

→Ability to work methodically in a fast-paced, time sensitive environment.

→Should have exceptional time management, planning and organizing skills.

→Enthusiastic, attitude towards teamwork and ability to work with little guidance.

→Ability to work with cross-functional teams, including peers across all Clinisys locations.

→Interact closely with members of cross-functional feature teams for service and support success.

Educational Requirements

Bachelor s degree or appropriate combination of education and experience.
Any graduate -BCA /MCA/ B. Tech/ MTech (CS or IT) with relevant experience.

Job Responsibilities

Resolves client-submitted technical issues and actively takes part in version upgrade processes, being responsible for activities from start to end.
Work on HTML5, CSS and JavaScript technologies to create/modify various output formats to suite client needs and make sure they work on various Atlas printing technologies.
Understands the various deployment options of Clinisys products and maps these options to fulfill real world client workflows and needs.
Creates detailed technical checklists and processes that need to be followed for the implementation in a new client environment, or version upgrades of products in an existing client environment.
Promotes and maintains a positive relationship with other technical staff and departments to support the successful implementation of Clinisys products.
Receives and responds to incoming client request via telephone, web, chat, and email
Follows established Case Management Best Practices
Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
Research issues and utilizes proven resolutions to customer issues
Manages and documents the resolution process while effectively communicating status with the client
Stays current with product and industry updates and changes
Identifies need to escalate complex or risk issues to appropriate senior staff
Continually learns and expands knowledge of Clinisys applications, environments, and systems
Creates and references knowledgebase articles
On-call/holiday rotation(s) required
Follows the Clinisys Quality Management System and regulatory standards including effective management of Protected Health Information