Cloud Software Group Off Campus Drive 2023
About Cloud Software Group
Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Job Profile: Associate Support Engineer
Work Location: Pune
Salary: Not Disclosed
Experience Required: 0-3 Years
Role Overview:
The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching for known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you are also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch to the client as needed to keep their systems operational.
Responsibilities:
→Provide phone/email/Zoom consultation to debug customer problems of low to medium complexity.
→Develop good communication skills (phone/email) to provide support to the TIBCO customer base.
→Understand the product issues reported by the customer and reproduce it locally in the support lab.
→Provides prompt and accurate feedback to customers.
→Work with the senior members in the group to provide workarounds for the customer reported issues.
→Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
→Create Change Requests (CRs) for the defects/enhancements reported by the customer.
→Work on the assigned TIBCO product (mostly one) and learn all the areas of that product.
→Learn the technologies required for supporting the TIBCO product.
→Learn other TIBCO products that are required for better understanding of the TIBCO product that you are working on.
→Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
Candidate Qualifications:
→Bachelor s/Master s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-3 years of relevant IT experience.
→Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
→Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
→Working knowledge of several of these technologies:J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
→Good knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analysing SQL queries.
→Excellent verbal and written communication skills
→Enjoys working with people Strong customer orientated attitude
→High level of personal motivation
→Proven capability to own, drive and take responsibility
→Ability to work in an international multi site environment
Nice to have (any of these):
→Product/Application support experience, JAVA / Database certification
→TIBCO product knowledge/experience
→Knowledge of different Authentication/Authorization mechanisms e.g. Basic, OAuth, Kerberos etc.
→Knowledge of Cloud technologies and different services e.g. AWS, Docker, RedShift..etc TLS/SSL concepts and its working mechanism.
→Process Management, Memory Management, Performance management , application Scaling etc.
Apply Before the link Expires for Cloud Software Group Off Campus Drive 2023
Apply Link- Click here to Apply for Cloud Software Group Off Campus Drive 2023
If you like this latest job then share it with your friends and family members to appreciate our work and help others.
Jobs By Batch
2020 Batch | 2019 Batch | 2018 Batch | 2024 Batch Internships |
2021 Batch | 2021 Batch Internships | 2020 Batch Internships | 2024 Batch |
2022 Batch | 2023 Batch | 2023 Batch Internships | 2022 Batch Internships |
!!! Check Job Openings at Your Favourite Location !!!
Across India | Noida | Gurgaon | Chennai |
Delhi/NCR | Bangalore | VIZAG | Pune |
Mumbai | Lucknow | Kolkata | Jaipur |
Indore | Guwahati | Coimbatore | Chandigarh |
Top Companies have Openings, APPLY NOW !!!
Infosys | IBM | |
LT Infotech | Mphasis | Adobe |
Amazon | Nokia | Philips |
CSS Corp | Accenture | Zoho |
Dell | Wipro | Oracle |
Eclerx | Repco Home | Tata Motors |
Mindtree | TCS | HCL |
NTT Data | Microsoft | General Electric |
Reliance | Honeywell | LT Construction |
Cognizant | Mastercard | Tech Mahindra |
Intel | Genpact | ESKO |
Bajaj | DXC | Virtusa |
Hi Visitor,
Cloud Software Group has an opening as ” Cloud Software Group Off Campus Drive 2023 Hiring Freshers As Associate Support Engineer For BE BTech/BCA/MCA/ME/MTech “ for job seekers like you. You can find more details about this opening like job location, salary, experience, and more importantly qualifications, roles and responsibilities for this opening ” Cloud Software Group Off Campus Drive 2023 Hiring Freshers As Associate Support Engineer For BE BTech/BCA/MCA/ME/MTech “. So Here eWritingCafe IT Jobs opening page is back with a new opportunity for you with Cloud Software Group for job seekers like you for the mentioned role and qualification. It opens the door for you in various structural fields and environments which could help you grab your star job and skill yourself.
If you like this latest job then share it with your friends and family members to appreciate our work and help others.
If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” Cloud Software Group Off Campus Drive 2023 Hiring Freshers As Associate Support Engineer For BE BTech/BCA/MCA/ME/MTech “. The page above contains the current opening in ” Cloud Software Group “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding the application link as soon as possible as before the given link expires for this job ” Cloud Software Group Off Campus Drive 2023 Hiring Freshers As Associate Support Engineer For BE BTech/BCA/MCA/ME/MTech “. For more details please visit the company job opening page and get the latest info about this opening and check your eligibility before applying for this job ” Cloud Software Group Off Campus Drive 2023 Hiring Freshers As Associate Support Engineer For BE BTech/BCA/MCA/ME/MTech “. The company have all the right to take any decision for this opening. eWritingCafe compiled internet sources and listed this opportunity for you.
Further, do you want these jobs/internships/scholarship openings of renowned companies like “Wipro, TCS, Infosys Cloud Software Group etc” to knock on your doors for you to beat the competition and apply first? You can join our Telegram and WhatsApp groups now to never miss any updates and apply at the right time. You can find the invitation link above the page. It will help you reach out first to the companies and grab the opportunity against all your competition.
Stay tuned for the next opportunity coming your way.