DELL is hiring for the role of Senior Technician Technical Support Apply Now

DELL is hiring for the role of Senior Technician, Technical Support Senior

Company Name: Dell Technologies

Work Location: Gurgaon, Haryana, India

Job Profile: Technician Technical Support

Responsibilities of the Candidate:

→Be responsible to handle inbound calls, chat, emails, and web interface to drive business KPIs with existing and new customers and maintain a good knowledge of computers and high technical acumen for client / end-user computing, preferably experience in offering technical support services

→Understand the need of the customer & provide a suitable solution to the customer s issue in terms of repair services/warranties

→Conduct “need” analysis, relay service information, and provide appropriate quotations

→Be responsible for providing solutions for technical issues (hardware & software) on calls that may end with booking orders for paid repair services/support, renewal services, and/or with relevant Dell products

→Understand the administrative and operational requirements of the job and be able to adapt to the remote work environment

Requirements:

→Graduate Fresher to 4 years of relevant work experience required

→Undergrad with 1 year of relevant work experience required

→Should be willing to work in shifts in a 24 x7 work environment (primary shifts in US time zones) and should be residing within Transport Boundaries

→Good knowledge of PC Hardware/Software for desktop & portable systems

→Excellent telephone soft skills, thorough telephone functional skills & email etiquette

→Good solutions positioning & influential selling techniques

→Any relevant Certification/Qualification

Apply before the link Expires.

Apply Link- Click Here to Apply