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Dunzo Off Campus Hiring 2023 Product Engineer 02 Yrs Experience

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Dunzo is hiring entry level graduates in the role of Product Support Engineer across Bangalore location in India. Eligible candidates may apply after reading the job description.

Dunzo Recruitment 2022:

Job RoleProduct Solution Engineer
QualificationBE/B.Tech/BSC/MCA or Any
Experience0-2 years
BatchAny
SalaryIndustry Standard
LocationBangalore
Last DateASAP


Job Description:

Product Support Engineer is responsible for providing troubleshooting and advanced technical support services to a wide range of internal and external users. Our main objective will be to delight our customers so that we have high retention and upsell opportunities with our clients.

Responsibilities:

  1. Troubleshooting and analyze problems of low complexity, diagnose and fix issues using run books and tools provided for this purpose.
  2. Coordinating with the Business Development team and different categories, understand their requirements and delivering the solution.
  3. Extensive experience gathering business and technical requirements from prospective customers and create supportable solutions leveraging capabilities within the company’s solutions portfolio.
  4. Main escalation point for Level 2/3 Support for technical support including promotion and seller issues.
  5. Work with other teams as required identifying and reporting defects, finding incident fixes, and validating enhancement requests.
  6. On-call support as required.
  7. Proactively monitors production and non-production environments and applications.
  8. Collaborate with internal teams like Customer Implementation Services, Support
    Engineering, Software Engineering, IT Operations, Finance and Procurement to
    ensure efficient service delivery.
  9. Engage with customers on escalated support issues or critical customer situations
  10. Interface with Engineering and assist the customer with testing or troubleshooting.
  11. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.
  12. Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
  13. Assist in developing ongoing training programs for the department.
  14. Promote a team environment by assisting and contributing to fellow Dunzo employees whenever necessary to enhance the professional development of everyone within the organization.
  15. Ability to mentor other engineers on advanced troubleshooting, debugging, and case management skills.
  16. Understand the product direction and customer use-cases and provide input on product code changes through all points of the product cycle.

Experience:

  1. 0 to 2 years relevant experience.
  2. Experienced with Nodejs and Django will be preferred.
  3. Hands-on experience with Python and Shell scripting. 
  4. Good knowledge of SQL Syntax and database concepts.
  5. Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people. 
  6. Understanding and past experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools.
  7. Fast learner. You have a proven capacity to quickly absorb new concepts and technologies.
  8. Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions.
  9. Commitment to meet Deadlines is expected as a behavior. She/he is expected to commit and deliver as expected.

Apply Now :Click Here

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Hi Visitor,

Dunzo have opening as ” Dunzo Off Campus Hiring 2023 Product Engineer 02 Yrs Experience “ for jobseekers like you. You can find more detail about this opening at this page like job location, salary experience, and more important qualification, role and responsibility for this opening ” Dunzo Off Campus Hiring 2023 Product Engineer 02 Yrs Experience “. So Here eWritingCafe IT Jobs opening page is back with with the new opportunity for you with Dunzo for jobseekers like you for the mention role and qualification. It opens door for you in various structural field and environment which could help you grab your star job and skill yourself.

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If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” Dunzo Off Campus Hiring 2023 Product Engineer 02 Yrs Experience “. The page above contains the current opening in ” Dunzo “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding to applying link ahead as soon an possible as before given link get expired for this job ” Dunzo Off Campus Hiring 2023 Product Engineer 02 Yrs Experience “. For more detail please visit the company job opening page and get the latest info about this opening and check your eligibility before apply for this job ” Dunzo Off Campus Hiring 2023 Product Engineer 02 Yrs Experience “. company have all the right to take any decision for this opening. eWritingCafe compiled internet source and listing this opportunity for you.


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