Flexera Software Off Campus Drive | Associate Technical Support | Hybrid/ Work From Home

Flexera Software Off Campus Drive:-

Flexera Software is hiring candidates for the role of Associate Technical Support Engineer for the Bengaluru, India (Hybrid/Work From Home) locations. The complete details about Flexera Software Off Campus Drive are as follows.

Company Name:- Flexera Software

Job Position:- Associate Technical Support Engineer

Job Locations:- Bengaluru, India (Hybrid/Work From Home)

Salary Package:- As per Company Standards

Job Id:- 13629

Job Type:- Full-Time

Job posted Date:- 22nd December 2023

Education, Experience Skills Required:-

1. Bachelor s degree in computer science, information technology, or related field
2. Passionate customer orientation and dedication
3. Strong analytical and problem-solving skills; possesses intellectual curiosity; eagerness to learn new technologies/skills
4. Solid interpersonal skills; excellent verbal, written, and listening communication skills with English (applies a communication strategy that is appropriate and effective for the situation, or context and target audience; successfully conveys and receives intended messages while maintaining relationships)
5. Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
6. Creates and pursues goals that contribute to company success, holds self and others accountable to deliver results
7. Adapts and responds to the changing environment and to create opportunities for positive change. Works to understand and support the needs of others
8. Works collaboratively within diverse teams and across the organization to achieve goals. Includes the desire and ability to understand and respond effectively to other people with diverse views. Puts best interest of team ahead of self
9. Takes responsibility for individual, team, organizational and customer success; manages time, goals, and priorities to continuously improve and add value
10. Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience
11. Comfort in a fast-paced environment where team success is encouraged
12. Basic programming and scripting knowledge e.g., PowerShell

Roles Responsibilities:-

1. Takes ownership of daily Support case volume via any of the incoming channels (phone, email, chat, screen-shares) 
2. Verifies support entitlements, providing initial response within SLA
3. Works collaboratively with team to quickly resolve and update customers on case volume
4. Documents all interactions within CRM (Salesforce), creating new cases as appropriate
5. Contributes to the Community forums/blogs and our knowledge base
6. Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for an expedited solution
7. Able to work hours that align with Flexera s global customer base (APAC, EMEA, North America)

Flexera Software Off Campus Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here to Apply for This Job Before the Link Expired

Note: Only shortlisted candidates will receive the call letter for further rounds