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Genesys Hiring Fresher For Associate Consultant Chennai Hyderabad


GenesysOff CampusDrive : Genesys Off Campus hiring fresher for Associate Consultant Role for B.E / B.Tech / M.E / M.Tech / M.Sc graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Genesys :

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceâ„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloudâ„¢, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

Job Description :

As part of the Genesys Cloud Team, the Associate PS Consultant will be responsible for troubleshooting, resolution, and communication of customer issues reported by Genesys customers in Genesys Cloud contact center environment. The consultant must be able to manage customer issues with the highest degree of customer satisfaction.

Job Title : Associate Consultant
Job Type : Inter
Location : Chennai / Hyderabad
Experinence : Fresher – 1 Year

Role and Responsibility:
  1. Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult natureTo be the escalation support interface with customers and to ensure that the company is always represented in the most positive mannerMaintain the customer incident tracking system (Salesforce) with regular updates and resolution details. Information to include symptoms, diagnosis, actions, and all relevant data.To interface with SMEs, where the problem cannot be resolved at a frontline support levelResponsible for MACD level changes in Genesys Cloud environment (configuration and applications)Provide timely progress reports on the reported issues to the appropriate Project Managers/Managers or any other internal teams and senior members of technical staff.Participate in a shift and on-call roster as necessary, to provide support coverage outside of standard business hours.
Education and Skills :
  1. A degree in computer science, IT, or the equivalent or equivalent professional technical experience
  2. 0-1 years experience working in Genesys contact centre environment as support engineer
  3. Application development experience in IVR, Routing, Chat, Email, Outbound Campaigns in any Genesys development tool
  4. Integration experience with REST-style web services, HTTP, HTTP serversWorking knowledge on Microsoft Visio
How To Apply Genesys Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link :Click Here to Apply for This Job Before the Link Expired

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Genesys has an opening as ” Genesys Hiring Fresher For Associate Consultant Chennai Hyderabad “ for job seekers like you. You can find more details about this opening like job location, salary, experience, and more importantly qualifications, roles and responsibilities for this opening ” Genesys Hiring Fresher For Associate Consultant Chennai Hyderabad “. So Here eWritingCafe IT Jobs opening page is back with a new opportunity for you with Genesys for job seekers like you for the mentioned role and qualification. It opens the door for you in various structural fields and environments which could help you grab your star job and skill yourself.

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If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” Genesys Hiring Fresher For Associate Consultant Chennai Hyderabad “. The page above contains the current opening in ” Genesys “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding the application link as soon as possible as before the given link expires for this job ” Genesys Hiring Fresher For Associate Consultant Chennai Hyderabad “. For more details please visit the company job opening page and get the latest info about this opening and check your eligibility before applying for this job ” Genesys Hiring Fresher For Associate Consultant Chennai Hyderabad “. The company have all the right to take any decision for this opening. eWritingCafe compiled internet sources and listed this opportunity for you.

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