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Genpact Off Campus Drive | Trainee

Genpact Off Campus Drive:-

Genpact is hiring candidates for the role of Management Trainee – TOC Engineer-COR023635 for the Gurugram, India location. The complete details about Genpact Off Campus Drive are as follows.

Company Name:- Genpact

Job Position:- Management Trainee – TOC Engineer-COR023635

Job Location:- Gurugram, India

Salary Package:- As per Company Standards

Job Category:- Full Time

Job posted on:- July 27th, 2022, 7:52:35 AM

Education Level:- Bachelor s / Graduation / Equivalent

Minimum Qualifications:-

  1. Graduate in engineering/IT Fluency in English with good interpersonal skills and ability communicate effectively 
  2. Demonstrate positive attitude, take initiative towards learning and accepting new challenges 
  3. Willing to work in 24*7 environment in all technology domains
  4. Ability to understand, analyze and resolve problems quickly with focus towards customer centricity
  5. Self-motivated and firm believer in team spirit.
  6. Can face challenging circumstances with confidence and able to deliver better in stressful environment
  7. Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
  8. Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall)

Preferred Qualification:-

  1. Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization and Hardware

Roles Responsibilities:- 

Genpact is Inviting applications for the role of Management Trainee-TOC Engineer

  1. Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi-Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets 
  2. Ensure tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix 
  3. Effectively handover shift status information to the next shift assuming responsibility
  4. Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
  5. Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
  6. Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues 
  7. Follow the defined escalation chart and matrix 
  8. Assist project team in commissioning of new customer and change requests
  9. Adhere to shift timings and shift handover process
  10. Assist the Duty Managers to implement/follow up for day-to-day operational tasks 

Genpact Off Campus Drive Application Process:-

Apply In Below Link

Note: Only shortlisted candidates will receive the call letter for further rounds

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