Genpact Off Campus Drive:-
Genpact is hiring candidates for the role of Management Trainee – TOC Engineer-COR023635 for the Gurugram, India location. The complete details about Genpact Off Campus Drive are as follows.
Company Name:- Genpact Job Position:- Management Trainee – TOC Engineer-COR023635Job Location:- Gurugram, India
Salary Package:- As per Company Standards
Job Category:- Full Time
Job posted on:- July 27th, 2022, 7:52:35 AM
Education Level:- Bachelor s / Graduation / EquivalentMinimum Qualifications:-
- Graduate in engineering/IT Fluency in English with good interpersonal skills and ability communicate effectively
- Demonstrate positive attitude, take initiative towards learning and accepting new challenges
- Willing to work in 24*7 environment in all technology domains
- Ability to understand, analyze and resolve problems quickly with focus towards customer centricity
- Self-motivated and firm believer in team spirit.
- Can face challenging circumstances with confidence and able to deliver better in stressful environment
- Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
- Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall)
Preferred Qualification:-
- Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization and Hardware
Roles Responsibilities:-
Genpact is Inviting applications for the role of Management Trainee-TOC Engineer
- Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi-Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets
- Ensure tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix
- Effectively handover shift status information to the next shift assuming responsibility
- Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
- Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
- Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues
- Follow the defined escalation chart and matrix
- Assist project team in commissioning of new customer and change requests
- Adhere to shift timings and shift handover process
- Assist the Duty Managers to implement/follow up for day-to-day operational tasks
Genpact Off Campus Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here to Apply This Job Before the Link Get Expired
Note: Only shortlisted candidates will receive the call letter for further rounds
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