Google Off Campus Recruitment:-
Google is hiring candidates for the role of Technical Support Enablement Lead for the Bangalore location. The complete details about Google Off Campus Recruitment are as follows.
Company Name:- Google Job Position:- Technical Support Enablement LeadJob Location:- Bangalore
Salary Package:- As per Company Standards
Job Type:- In-office
Minimum Qualifications:-- Bachelor’s degree or equivalent practical experience
- 1 year of experience working in a customer-focused role
Preferred Qualifications:-
- Ability to synthesize complex messages, data sets/signals, and insights into executive-ready communications
- Ability to work separately and manage multiple global projects simultaneously with excellent attention to detail
- Excellent business judgment with problem-solving and analysis skills
- Interest in building framework to provide excellent customer experience
Roles Responsibilities:-
- Develop, own, and manage relationships with the Google Cloud Support Vendor Management Organization while partnering closely with Site Delivery Managers, Workforce Management, and more. Deliver insights, drive improvements, and ensure operational excellence to provide successful customer experiences.
- Attend business reviews regularly to identify strategies and projects while ensuring business area s operational objectives and key results are achieved and operations inefficiencies are resolved. Implement changes with accountability.
- Manage multi-directional feedback between Vendor Management and the Google Workspace Technical Solutions Engineering organization via office hours and syncs.
- Lead initiatives to improve the technical abilities of our Technical Solutions Representatives to effectively improve customer experience. Develop recommendations to improve operational metrics, including total time to resolutions, chat abandonment rates, etc.
- Understand/improve processes impacting the operation (ie. capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
Google Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here to Apply This Job Before the Link Get Expired
Note: Only shortlisted candidates will receive the call letter for further rounds
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