Infosys Limited Walk In Drive Hiring Freshers For Associate Role

Infosys Limited Walk In Drive Hiring Details:

About Company:

Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.

Company Name: Infosys

Experience Required: Freshers

Job Title :: Service desk and Customer Service

Work Location: Bangalore or Pune

JD1 : Customer Service

→· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

→· Excellent communication skills to attend/resolve client issues on calls/chat/mail.

→· Communication scale CEFR :: B1, C1, C2

→· Open to work in 24*7 and work from office environment

→· Analytical problem solvers who will understand issues and to resolve customer issues

→· Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently

→· Being proactive and show the utmost respect for customer s time

→· Good time management, ensuring all contacts with customers add value

→· Work from Office is mandatory and no option of hybrid, work from home talent should be based out of Bangalore or Pune

JD2 : Service Desk

Job Description::

→· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

→· Excellent communication skills CEFR :: B1, C1, C2.

→· Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS

→· Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.

→· Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.

→· Knowledge of Incident Management lifecycle.

→· Aware of current role SLA and Metrics handled.

→· Talents should be based out of Bangalore or Pune.

→· Work from Office is mandatory, No option of hybrid and WFH.

JD3: Service Desk IDAM

→· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

→· Excellent communication skills CEFR :: B1, C1, C2.

→· Minimum 2 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS

→· Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.

→· Experience on identity and access management

→· Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.

→· Knowledge of Incident Management lifecycle.

→· Aware of current role SLA and Metrics handled.

→· Talents should be based out of Bangalore or Pune.

→· Work from Office is mandatory, No option of hybrid and WFH.

→· 24*7 Shifts is mandatory.

Pointers to note:

→Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

→Original Government ID card is must for Security Clearance.

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