Iron Mountain Recruitment Drive | Freshers

Skills Required:-

1. Provide excellent Customer Service to internal and external customers
2. Sound reading comprehension
3. Excellent verbal (oral) and written communication
4. Speed and accuracy of data input experience required – Excellent keyboarding skills
5. Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
6. Flexible- adapts well to change. Ability to handle various tasks in a fast-paced, ever changing environment
7. Excellent problem resolution skills
8. Highly motivated and Customer focused (internal and external)
9. High energy level with outstanding work ethic
10. Ability to think strategically, and act tactically
11. Reliable Team Player
12. Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
13. Strong attention to detail
14. Effective time prioritization management
15. Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
16. Must exhibit a positive approach and the ability to work efficiently as an individual contributor.
17. Ability to manage / work well with the team and efficiently distribute expertise Industry and/or company knowledge.

Job Description:-

1. This position, reporting to the Billing adjustments Team Leader is responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing.
2. RM billing adjustments team process invoice adjustments (debits / credits / Re-bills ) relating to any orders / transaction lines that is incorrectly billed to the customer, Other duties include research, verification and interaction with internal cross functional Team s to fix the issues and provide complete customer satisfaction to internal and external customers with excellent customer service to uphold division policies and procedures
3. The position is challenging – it requires multitasking abilities, being flexible to change. Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills and interpersonal ability with good oral and written communication.

Key Areas of Responsibility:-

1. Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes.
2. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information.
3. Work to enforce the company s standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required.
4. Comparing prices products/ services listings billed on invoices and performing invoice adjustments in SKP. Research customer billing issues and contribute to timely resolution of the same.
5. Preparing invoices as per work execution (onsite/offsite) on daily/weekly / Monthly basis in a timely manner with high quality levels. Assist CDE s, BDE s, internal stake holders understand the billing history, adjustments processed due to various reasons like quantity price corrections, service not performed, etc.

Iron Mountain Recruitment Drive Application Process:-

Apply In Below Link

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