📢 भारतीय स्वतंत्रता के 75 साल – Essay on 75 years of Indian Independence in Hindi
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Iron Mountain Recruitment Drive | Freshers

Iron Mountain Recruitment Drive:-

Iron Mountain is hiring candidates for the role of Associate for the Bangalore, India location. The complete details about Iron Mountain Recruitment Drive are as follows.

Company Name:- Iron Mountain

Job Position:- Associate

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job Category:- Customer Service (CS)

Requisition Number:- J0044751

Qualifications Required:- Any graduate with good communication skills. Freshers are also accepted.

Job Description:-

  1. Evaluate each customer request and understand the scenario to provide right resolution.
  2. Responsible to update critical customer profile data in database systems based customer requests.
  3. Research and pull various reports and documents from internal systems based on client request and requirement.
  4. Responsible to ensure operational service delivery, custom support and reporting needs are met.
  5. Timely response to customers in professional manner
  6. Adhering to strict SLAs and timelines.
  7. Reporting and tracking of metrics such as monitoring SLA s, tracking progress, providing periodic status reports to relevant parties.
  8. Mentoring – imparting your own experiences on to the team to guide them in support of our internal customers.
  9. Maintain records for customer interaction, recording details including the actions taken on every request.

Key Areas of Responsibility:-

  1. Sound reading comprehension and Excellent verbal (oral) and written communication skills.
  2. Attention to detail needed while working on each request
  3. Provide excellent Customer Service to internal customers
  4. Communicate effectively with company employees regarding proper required information and instructing them on proper procedures
  5. Speed and accuracy of data input experience required – Excellent keyboarding skills
  1. Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
  2. Flexible- adapts well to change.
  3. Ability to handle various tasks in a fast-paced, ever changing environment
  4. Strong analytical and organizational skills with attention to detail
  5. Excellent problem resolution skills
  6. Responsiveness and sense of urgency
  7. Ability to think strategically, and act tactically
  8. Develop and maintain an in-depth knowledge of relevant IM process and procedures
  9. Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
  10. Complete all work to a high quality and exceed levels of customer satisfaction
  11. A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
  12. Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
  13. Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers
  14. Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
  15. Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
  16. Effective time prioritization management
  17. Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
  18. Must exhibit a positive approach and the ability to work efficiently as an individual contributor

Iron Mountain Recruitment Drive Application Process:-

Apply In Below Link

Note: Only shortlisted candidates will receive the call letter for further rounds

If you like this latest job then share it with your friends and family members to appreciate our work and help others.

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Iron Mountain Recruitment Drive | Freshers

Iron Mountain Recruitment Drive:-

Iron Mountain is hiring candidates for the role of Junior Associate for the Bangalore, India location. The complete details about Iron Mountain Recruitment Drive are as follows.

Company Name:- Iron Mountain

Job Position:- Junior Associate

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job Category:- Customer Service (CS)

Requisition Number:- J0042815

Qualifications Required:- Any graduate with good communication skills. Freshers are also accepted.

Job Summary:-

  1. Evaluate each customer request and understand the scenario to provide right resolution.
  2. Responsible to update critical customer profile data in database systems-based customer requests.
  3. Research and pull various reports and documents from internal systems based on client requests and requirement.
  4. Responsible to ensure operational service delivery, custom support and reporting needs are met.
  5. Timely response to customers in professional manner
  6. Adhering to strict SLAs and timelines.
  7. Reporting and tracking of metrics such as monitoring SLA s, tracking progress, providing periodic status reports to relevant parties.
  8. Mentoring – imparting your own experiences on to the team to guide them in support of our internal customers.
  9. Maintain records for customer interaction, recording details including the actions taken on every request.

Key Areas of Responsibility:-

  1. Sound reading comprehension and Excellent verbal (oral) and written communication skills.
  2. Attention to detail needed while working on each request
  3. Provide excellent Customer Service to internal customers
  4. Communicate effectively with company employees regarding proper required information and instructing them on proper procedures
  5. Speed and accuracy of data input experience required – Excellent keyboarding skills
  1. Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
  2. Flexible- adapts well to change.
  3. Ability to handle various tasks in a fast-paced, ever changing environment
  4. Strong analytical and organizational skills with attention to detail
  5. Excellent problem resolution skills
  6. Responsiveness and sense of urgency
  7. Ability to think strategically, and act tactically
  8. Develop and maintain an in-depth knowledge of relevant IM process and procedures
  9. Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
  10. Complete all work to a high quality and exceed levels of customer satisfaction
  11. A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
  12. Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
  13. Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers
  14. Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
  15. Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
  16. Effective time prioritization management
  17. Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
  18. Must exhibit a positive approach and the ability to work efficiently as an individual contributor

Iron Mountain Recruitment Drive Application Process:-

Apply In Below Link

Note: Only shortlisted candidates will receive the call letter for further rounds

If you like this latest job then share it with your friends and family members to appreciate our work and help others.

Jobs By Batch

2020 Batch2019 Batch2018 Batch2024 Batch Internships
2021 Batch2021 Batch Internships2020 Batch Internships2024 Batch
2022 Batch2023 Batch2023 Batch Internships2022 Batch Internships

!!! Check Job Openings at Your Favourite Location !!!

Across IndiaNoidaGurgaonChennai
Delhi/NCR BangaloreVIZAG Pune
Mumbai Lucknow Kolkata Jaipur 
IndoreGuwahatiCoimbatoreChandigarh 

Top Companies have Openings, APPLY NOW !!!

GoogleInfosysIBM
LT InfotechMphasisAdobe
AmazonNokiaPhilips
CSS CorpAccentureZoho
DellWiproOracle
EclerxRepco HomeTata Motors
MindtreeTCSHCL
NTT DataMicrosoftGeneral Electric
RelianceHoneywellLT Construction
CognizantMastercardTech Mahindra
IntelGenpactESKO
BajajDXCVirtusa
Share to Your Friends:
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