Kyndryl Solutions Off Campus Drive:-
Kyndryl Solutions is hiring candidates for the role of Customer Service Representative – Service Desk Delivery Level 1 for the Noida / Hyderabad / Bengaluru locations. The complete details about Kyndryl Solutions Off Campus Drive are as follows.
Company Name:- Kyndryl Solutions Private Limited Job Position:- Customer Service Representative – Service Desk Delivery Level 1Job Location:- Noida / Hyderabad / Bengaluru
Salary Package:- As per Company Standards
Employment Type:- Full-Time / Regular
Job ID:- 591550BR
Job Posted date:- October 03rd, 2022Required Education:- Bachelor’s Degree
Required Technical and Professional Expertise:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Kyndryl Solutions is ok with freshers
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Experience:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues
Your Roles and Responsibilities:-
- This specialty provides technical support assistance to clients on a supported products and infrastructure. Following a standard call flow and problem handing processes.
- they receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client .
Kyndryl Solutions Off Campus Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
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