NTT Off Campus Recruitment

NTT Off Campus Recruitment:-

NTT is hiring candidates for the role of Service Desk Analyst for the Bangalore, Karnataka, India location. The complete details about NTT Off Campus Recruitment are as follows.

Company Name:- NTT

Job Position:- Service Desk Analyst

Job Location:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job Category:- Service Delivery And Client Success

Job Type:- Full Time

Academic Qualifications and Certifications:-

1. General Qualification in Technology (Technical Diploma) or equivalent
2. India specific A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent

Required Experience:-

1. Moderate number of years work experience
2. Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred

Knowledge, Skills, and Attributes:-

1. Ability to work under guidance
2. Ambitious self-starter
3. Ability to use sound judgement to escalate an issue to a higher level
4. Methodical in approach to ticket resolution
5. Demonstrates ability to interact with a variety of stakeholders
6. Demonstrates required integrity to ensure excellent client service and retention
7. Demonstrates the attributes of professionals
8. Excellent attention to detail and client focussed
9. Strong and effective verbal and written communication skills
10. Ability to work in 24X7 shift structure, based on a defined roster

Key Roles and Responsibilities:-

1. Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes
2. Uses MS product and process knowledge along with discretion to respond to tickets
3. Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Build knowledge articles, or flag the need for such content, when relevant articles are not available
4. Provide timely updates to clients, when requested, on any pending requests or tickets.
5. Work closely with resolver groups, and other functions, to ensure timely updates are sent to client
6. Produce breach and ageing reports for tickets opened by service desk
7. Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement

NTT Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply

Note: Only shortlisted candidates will receive the call letter for further rounds

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