VISA Off Campus Recruitment:-
VISA is hiring candidates for the role of Associate Technical Support Analyst for the Bangalore, India location. The complete details about VISA Off Campus Recruitment are as follows.
Company Name:- VISA Job Position:- Associate Technical Support AnalystJob Location:- Bangalore, India
Salary Package:- As per Company Standards
Job schedule:- Full-time
Basic Qualifications:-- Minimum of 6 months of work experience or a Bachelor’s Degree
- Experience in a Linux environment
Preferred Qualifications:-
- Experience with ServiceNow, Netcool, or other industry-standard monitoring and ticketing tools
- Experience with troubleshooting with Perfmon, Riverbed, or other performance monitoring tools
- Proficient in Microsoft Office Suite
- Experience maintaining and troubleshooting highly available systems
- The ability to prioritize and handle multiple tasks at once under duress
- Experience remotely managing Linux computer systems
- Information Technology Infrastructure Library Foundation Certificate
- Proven technical aptitude and a desire to learn is a must
- 3 or more years of work experience
- ServiceNow (AskNow) experience would be ideal.
- ITIL Certification
- Certified Systems Administrator
- Java programming experience (will be looking at Java Exception code)
- Flexible to schedule
Essential Functions:-
- Work in the Visa Command Center monitoring the Cybersource Enterprise real-time production services
- Gain a solid understanding of the role a payment solution provider holds in the online payment industry and leverage this knowledge to troubleshoot internal and external incidents
- Lead technical bridges and interact with both technical staff and management during the incident and change management process
- The ability to identify follow-up items and areas for improvement and propose solutions
- Provide support for mission-critical applications and execute procedures to resolve incidents.
- Ensure the incident management process is followed and all communication requirements are met.
- Support applications in a Linux environment and troubleshoot network, database, and system issues that are often not well documented.
- This could include using basic scripting skills to generate log output based on support requests and incidents
- Investigate incidents and provide root cause analysis based on application behavior and log data
- Gauge the scope and criticality of impact and take the appropriate actions to handle the situation
- Interact with second-level teams, development teams, Product Support teams, and Customer Support teams to ensure incidents are closed out and impact is communicated per the process in place
- Monitor both systems and network performance through various industry standard and custom tools
- Open and update trouble tickets and answer internal and external phone calls.
- Interact with 3rd party service providers to resolve incidents and provide root cause analysis
- Review change activates and upcoming maintenance periods and coordinates with staff to cover the activities. Identify and raise concerns with upcoming changes to management and senior support teams
- Identify gaps in existing processes and procedures and work with management and technical teams to propose and implement a solution.
- Create and update operating procedure and training documentation as needed
- Recycle and validate Linux services as needed
- Work with little supervision and assist multiple teams in day to day activities
- Provide guidance and training to staff members
- Review and identify areas for improvement within documented procedures and work with management to implement changes
VISA Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here to Apply for This Job Before the Link Expired
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