Wipro Hiring Service Desk Analyst | Fresher / Experienced

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Wipro Hiring Service Desk Analyst:-

Wipro is hiring candidates for the role of Service Desk Analyst for the Bengaluru/Pune, India locations. The complete details about Wipro Hiring Service Desk Analyst are as follows.

Company Name:- Wipro

Job Positions:- Service Desk Analyst

Job Locations:- Bengaluru/Pune, India

Salary Package:- As per Company Standards

Req ID:-

  1. For Bengaluru: 3058716
  2. For Pune: 3051987

Required Qualifications Skills:-

  1. Process Excellence – Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk
  2. Domain Knowledge Knowledge of process/ domain managed
  3. Adherence to TAT, SLA as per SoW
  4. Minimal Escalation
  5. Customer Experience
  6. Behavioral Competencies
    1. Effective Communication
    2. Detail Oriented
    3. Change Agility
    4. Client centricity
    5. Execution Excellence
    6. Passion for Results

Roles Responsibilities:-

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives

  1. Be responsible for primary user support and customer service
    1. Respond to queries from all calls, portal, emails, chats from the client
    2. Become familiar with each client and their respective applications/ processes
    3. Learn fundamental operations of commonly-used software, hardware and other equipment
    4. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
    5. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA hits
    6. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
  1. Regular MIS resolution log management on queries raised
    1. Record events and problems and their resolution in logs
    2. Follow-up and update customer status and information
    3. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
    4. Identify and suggest improvements on processes, procedures etc.

Wipro Hiring Service Desk Analyst Application Process:-

Apply In Below Link

For Bengaluru: Apply Link:- Click Here to Apply for This Job Before the Link Expired
For Pune: Apply Link:- Click Here to Apply for This Job Before the Link Expired

Note: Only shortlisted candidates will receive the call letter for further rounds

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Hi Visitor,

Wipro has an opening as ” Wipro Hiring Service Desk Analyst | Fresher / Experienced “ for job seekers like you. You can find more details about this opening like job location, salary, experience, and more importantly qualifications, roles and responsibilities for this opening ” Wipro Hiring Service Desk Analyst | Fresher / Experienced “. So Here eWritingCafe IT Jobs opening page is back with a new opportunity for you with Wipro for job seekers like you for the mentioned role and qualification. It opens the door for you in various structural fields and environments which could help you grab your star job and skill yourself.

If you like this latest job then share it with your friends and family members to appreciate our work and help others.


If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” Wipro Hiring Service Desk Analyst | Fresher / Experienced “. The page above contains the current opening in ” Wipro “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding the application link as soon as possible as before the given link expires for this job ” Wipro Hiring Service Desk Analyst | Fresher / Experienced “. For more details please visit the company job opening page and get the latest info about this opening and check your eligibility before applying for this job ” Wipro Hiring Service Desk Analyst | Fresher / Experienced “. The company have all the right to take any decision for this opening. eWritingCafe compiled internet sources and listed this opportunity for you.


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