Wipro Recruitment 2024 opens doors for tech-savvy individuals like you to become frontline heroes in our global IT ecosystem. As a Service Desk Analyst, you’ll be the first line of defense, tackling technical issues with a smile and a sharp mind. Every day brings a new puzzle to solve, a chance to learn, and a platform to empower client success.
About Wipro Recruitment 2024 Overview:-
Job Title: Service Desk Analyst
Job Location: Pune
Job Type: Full Time
Salary: As Per Industry Standard
Qualification : Any Graduate
Job Description :
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro s Service Desk objectives.
Responsibility:
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
- Regular MIS resolution log management on queriesraised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
How to Apply
Interested and Eligible candidates can apply to Wipro Careers following apply link.
Wipro Registration Link: Click Here To Apply This Opening Before This Link Get Expires
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Wipro
has an opening as ”
Wipro Recruitment 2024 – Hiring Service Desk Analyst
“ for job seekers like you. You can find more details about this opening like job location, salary, experience, and more importantly qualifications, roles and responsibilities for this opening ”
Wipro Recruitment 2024 – Hiring Service Desk Analyst
“. So Here eWritingCafe IT Jobs opening page is back with a new opportunity for you with
Wipro
for job seekers like you for the mentioned role and qualification. It opens the door for you in various structural fields and environments which could help you grab your star job and skill yourself. If you like this latest job then share it with your friends and family members to appreciate our work and help others.
If you think your interests are a right fit for the role and the company, we have further information on the role for you for this job posted as ” Wipro Recruitment 2024 – Hiring Service Desk Analyst “. The page above contains the current opening in ” Wipro “ with the mentioned CTC, qualification, role, and responsibilities for the company. Go through all the necessary information before forwarding the application link as soon as possible as before the given link expires for this job ” Wipro Recruitment 2024 – Hiring Service Desk Analyst “. For more details please visit the company job opening page and get the latest info about this opening and check your eligibility before applying for this job ” Wipro Recruitment 2024 – Hiring Service Desk Analyst “. The company have all the right to take any decision for this opening. eWritingCafe compiled internet sources and listed this opportunity for you.
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