Kyndryl Off Campus Recruitment:-
Kyndryl is hiring candidates for the role of Customer Service Representative – Service Desk Delivery Level 1 for the Bengaluru / Hyderabad / Noida locations. The complete details about Kyndryl Off Campus Recruitment are as follows.
Company Name:- Kyndryl Job Position:- Customer Service Representative – Service Desk Delivery Level 1Job Locations:- Bengaluru / Hyderabad / Noida
Salary Package:- As per Company Standards
Job ID:- 596274BR
Job Posted date:- 15th September 2022
Required Education:- Bachelor’s DegreeRequired Technical and Professional Expertise:-
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- We are ok with freshers
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Experience:-
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues
Your Role and Responsibilities:-
- This specialty provides technical support assistance to clients on a supported products and infrastructure. Following a standard call flow and problem handing processes.
- they receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client .
Kyndryl Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here to Apply for This Job Before the Link Expired
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