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Kyndryl Off Campus Recruitment | Freshers

Kyndryl Off Campus Recruitment:-

Kyndryl is hiring candidates for the role of Customer Service Representative – Service Desk Delivery Level 1 for the Bengaluru / Hyderabad / Noida locations. The complete details about Kyndryl Off Campus Recruitment are as follows.

Company Name:- Kyndryl

Job Position:- Customer Service Representative – Service Desk Delivery Level 1

Job Locations:- Bengaluru / Hyderabad / Noida

Salary Package:- As per Company Standards

Job ID:- 596274BR

Job Posted date:- 15th September 2022

Required Education:- Bachelor’s Degree

Required Technical and Professional Expertise:-

  1. Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  2. We are ok with freshers
  3. Demonstrable ability to handle various tasks or projects with changing priorities.
  4. Experience to utilize available time efficiently in order to achieve effective and efficient results
  5. Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  6. Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  7. Ability to identify basic hardware parts and aware of basic hardware concepts
  8. Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
  9. Questioning skills /probing skills, as relevant to the issue and level of the caller.
  10. Find opportunity and implement process improvements
  11. Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Experience:-

  1. Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  2. Demonstrable ability to handle various tasks or projects with changing priorities.
  3. Experience to utilize available time efficiently in order to achieve effective and efficient results
  4. Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  5. Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  6. Ability to identify basic hardware parts and aware of basic hardware concepts
  7. Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
  8. Questioning skills /probing skills, as relevant to the issue and level of the caller.
  9. Find opportunity and implement process improvements
  10. Ability to empathize and work with customers in real-time to resolve issues

Your Role and Responsibilities:-

  1. This specialty provides technical support assistance to clients on a supported products and infrastructure. Following a standard call flow and problem handing processes.
  2. they receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client .

Kyndryl Off Campus Recruitment Application Process:-

Apply In Below Link

Note: Only shortlisted candidates will receive the call letter for further rounds

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