You are Mr. Chopra and you recently bought a car from Smart Automotive Company. Write an email to Mr. Ahmed, the manager of Smart Automotive Company, explaining the poor quality of vehicle service offered to you in the city. Hint:very few , service centers , complaints , pending problems , maintenance , cost , time , delivery , increase , customer satisfaction
I am (Ramesh Chopra) regret to inform you that the XYZ brand car which I bought from Smart automotive Company was stuck in the middle of the road during one of my important interview journeys. When I contacted your service centre it is located out of the city and that very few service centres are there. I came to know that already many complaints are already pending and it may not be resolved within one day!
I am highly disappointed by the kind of service you people offering. After spending such a huge amount one would expect some quality product and the car is not yet delivered. If It goes on like this then, your Company might lose huge customers. Your company may lose its customer satisfaction and eventually leading to the debacle of the firm.
I suggest you look into the matter and resolve it as soon as possible, I don’t want to have such an experience again in future!
Thank you warm wishes. Ramesh
Sample Answer 2:
Smart Automotive Company
Subject: Poor quality of vehicle service in Nashik.
This is to bring to your notice that there are very few service centres in Nashik and the services provided by available service providers is also not up to the mark. Despite repeated complaints, a lot of pending problems are not attended to. Resultantly the maintenance cost of the vehicle is increasing because the problems are not catered to on time and the lack of service centres leads to an increase in the delivery time of the vehicle.
You must work on increasing the number of service stations which will also help in the timely delivery of vehicles after servicing. This would help in building customer satisfaction.
Hoping to see some up-gradation in customer services in coming time.