You are Navneet of 65, P.H. Road, Mangalore. Recently you bought a mobile phone from ‘The Phone Point’, 83, Mount Road, Mangalore. The phone instrument developed a problem within a month of purchase. Write a letter to the dealer giving details of the nature of the problem and asking him/her to rectify the defect or replace the set.

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65

PH Road

Mangalore

18th September 2021

The Phone Point

83

Mount Road

Mangalore

Subject: Regarding the problem in newly purchased mobile phone

To Dealer,

This message is regarding the problem developing in the newly purchased mobile phone from your store.

On August 14th, 2021, I bought a smartphone XYZ-II under ‘Independence Offer’ from your store. The mobile phone was working perfectly well until yesterday when it started showing glitches. These glitches started showing up yesterday, and I tried doing everything on my end to get it better. Even the audio system is not working properly and shows cracks in between the calls. 

Kindly look into the matter and rectify the defect or replace the set as soon as possible. I’ll bring the mobile phone with the warranty card to your store. 

Thanking You!

Yours sincerely,

Navneet

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