Subject – Regarding the delay in the order
To Mrs Emma Woodhouse
This mail is regarding the delay on the bulk order you placed on 5th May 2021 of
- Ruled Notebooks – 100pcs
- Gel Pens – 200pcs
- Box Files – 250pcs
Out of which only a few items were delivered which were:
- Ruled Notebooks – 50pcs
- Ball Point Pens (in place of Gel Pens) – 100
The further item ordered is delayed because of the lockdown imposed because of COVID-19. The items will be delivered to you by the end of next week if it is okay with you otherwise the refund will be made from our end.
We apologize for the delay and all the inconvenience caused.
With Regards
Customer Service Officer
(The Staples)
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Hello, Mrs. Emma Woodhouse.
Thank you for providing feedback on your interaction with our customer support department. I apologies for the problems you had with orders of 100 Ruled Notebooks, 200 Gel Pens and 250 Box Files. Our organization cherishes its consumers and strives to ensure that each encounter exceeds their expectations. I recognize that we did not fulfil this objective in this instance.
I have listed rest of your orders and the orders will be delivered to your registered address within 3 to 4 business days.
I apologize once more for your situation and hope you will enable us to put things right.
Best,
Customer Service Representative, Staples.