You are the Store Manager of XYZ Electronics. You recently got a request of return of a television set due to some technical defect. Write an email acknowledging the request to repair to the customer Mr. Karthik. Hint:product name , model number , repair , received on , returning it , necessary adjustments , sorry , experienced a problem , product , want , purchasing , product name
First of all I would like to heartily apologize for the inconvenience caused. We have got your mail regarding ABC company Model no : XXXX00 brought by you in the last week of last month reportedly turned out to be defective. We received the mail from your end last Friday and within 7 to 10 business days a representative will come to return it back. Also we would like to inform you that the necessary adjustment for the purchase will be done from our end. Please provide your complete address with a landmark and a suitable phone number so that we can contact you in case. Once again we are really sorry for whatever happened. Please acknowledge this and reply to us.