You purchased a colour television from M/s Diamond Electronics, Bhagirath Palace, New Delhi. Since the television is now not working properly, write an e-mail to the company asking for its replacement immediately.
Sub: Regarding the replacement of faulty television.
Recently I had purchased a television from your shop. It worked properly for the first two months, but now it is not working properly. I had complained to the customer care and one of your technicians visited to rectify the defect but he couldn’t. Not only this he said that the set is beyond repair.
The television is within the warranty period, so I request you to replace this defective piece immediately. The world cup series of cricket is starting in two days and I don’t want to miss it at all. I, therefore, want you to replace it at the earliest. You had already promised me to provide the best customer service at the time of purchase.