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Kumar Shanu of Bareilly has purchased a Frost-free B.L.P. refrigerator of 265 litres from ‘Life Style’, Civil Lines, Bareilly. After a month of purchase, the freezing section of the refrigerator has failed to function. Write a letter to the Sales Manager of the firm complaining about it and requesting for the piece to be replaced since there is a two-year warranty.

56

Pilibhit Road

Bareilly

Uttar pradesh

15 november 2019

Sales manager

Life Style

Civil Lines

Bareilly

Subject: Replacement of defective refrigerator

Sir/Ma’am

     Recently I bought a refrigerator from your company “Life Style”. The refrigerator was purchased a month ago. It worked really well for a couple of months but the cooling slowly reduced and it doesn’t cool the items inside it properly. The cooling section of the refrigerator stopped working too. 

Since the cooling section of the refrigerator stopped working, it is of no use to us. It doesn’t cool anything we put inside it

I kindly request you to send somebody to repair the refrigerator or replace the item against the warranty that came with it.

    Thanking you.

Yours sincerely,

Kumar Shanu.


Sample Answer 2:

H/No. 62

Jai Prakash Narayan Nagar

Bareilly

4th February 2022

The Sales Manager

Life Style

Civil Lines, Bareilly

Subject: Complaint regarding a Frost-free B.L.P. refrigerator.

Sir/Ma’am,

I am Kumar Shanu, I bought a Frost-free B.L.P. refrigerator of 265 litres from your shop on 2 January 2022.  After a month of usage, the freezing section of the refrigerator has failed to function. I tried getting it fixed but it couldn’t be repaired I would like to get the refrigerator changed. The refrigerator was bought with a warranty of two years. The Receipt is attached with the letter.

I hope to get the refrigerator exchanged at the earliest.

Yours Faithfully,

Kumar Shanu

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